Intercultural communication training to support internationalisation in higher education

Franco Vaccarino (1), Mingsheng Li (2)
(1) Massey University School of Communication Journalism and Marketing, New Zealand,
(2) Massey University School of Communication Journalism and Marketing, New Zealand


With a steady growth in globalisation, many universities increasingly invest in their human capital by training employees to meet the demands of organisational diversity, to become culturally flexible and adaptable in multicultural contexts. Internationalisation is an important part of a university’s economic, academic and cultural vitality, and this is true at Massey University in Aotearoa New Zealand. In order to proactively build the University’s internationalisation capability, an introductory interactive intercultural communication workshop which encourages self-reflection, was developed and presented to staff on three campuses. As a follow-up to these workshops, staff were invited to participate in an online survey a week after attending the workshop, and then a focus group one month later, to ascertain any transfer of learning to the workplace. This paper reports on the findings and provides recommendations for universities to enhance their intercultural capabilities.

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Franco Vaccarino (Primary Contact)
Mingsheng Li
Author Biographies

Franco Vaccarino, Massey University School of Communication Journalism and Marketing

Dr Franco Vaccarino is Italian, raised in South Africa, and now living in Aotearoa New Zealand. He is a senior lecture in the School of Communication, Journalism and Marketing at Massey University’s Manawatū campus where he teaches intercultural communication at undergraduate and postgraduate levels.

Mingsheng Li, Massey University School of Communication Journalism and Marketing

Dr Mingsheng Li is originally from Kunming, China. He has a PhD in Intercultural Communication from Latrobe University, Australia. He arrived in New Zealand in 2000. He is a senior lecturer at the School of Communication, Journalism and Marketing, Massey University (Wellington), teaching Business Communication and Intercultural Communication at both undergraduate and postgraduate levels.

Vaccarino, F., & Li, M. (2018). Intercultural communication training to support internationalisation in higher education. Journal of Intercultural Communication, 18(1), 1–14.

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