Intercultural Sensitivity and Organizational Citizenship Behaviour of Uganda Hotels’ Staff

Joshua Gukiina (1) , Joseph Mpeera Ntayi (2) , Waswa Balunywa (3) , Augustine Ahiauzu (4)
(1) Makerere University Business School, Uganda , Uganda
(2) Makerere University Business School, Uganda , Uganda
(3) Makerere University Business School, Uganda , Uganda
(4) School River State University of Science & Technology, Nigeria , Nigeria


The study examined the extent to which; intercultural sensitivity and organizational citizenship behaviour are constructs of the social exchange theory and intercultural sensitivity explains organizational citizenship behaviour. A mixed research design was applied to determine the predictive relationship intercultural sensitivity and organizational citizenship behaviour. Intercultural sensitivity significantly predicts Organizational citizenship behaviour.The instruments were adapted to the Uganda hotels’ environment. It was cross sectional yet, behaviour unfolds gradually. Limited qualitative inquiry was undertaken because; only explanations for the quantitative results were sought. The paper domesticates intercultural sensitivity and organizational citizenship behaviour within the social exchange theory and directly tested for the predictive relationship between intercultural sensitivity and organizational citizenship behaviour.

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Joshua Gukiina (Primary Contact)
Joseph Mpeera Ntayi
Waswa Balunywa
Augustine Ahiauzu
Author Biographies

Joshua Gukiina, Makerere University Business School, Uganda

Gukiina Joshua is a Ugandan scholar, who holds a BA (SS) of Makerere University, A PGD in Human Resource Management of Busoga University, A Master of Human Resource Management of Kampala International University and a PhD in Human Resource Management of Makerere University, Kampala, Uganda. He is a lecturer at the Makerere University Business School, Jinja Campus, Department of Marketing and Management.

Joseph Mpeera Ntayi, Makerere University Business School, Uganda

Professor Dr. Joseph Ntayi - is a distinguished international scholar, consultant and practitioner with proven professional and ethical track record in: Microfinance, Savings and Credit Cooperatives, Corporate Governance, Public Administration and Management, Project Management, research, application software (e.g Linear Structural Relations [LISREL], Analysis of Moment Structures [AMOS], SPSS, Nvivo, LINDO, HLM, PLS etc), Organizational Development and Restructuring, progress out of poverty, ICT for Development, Gender Mainstreaming, Public Sector Administration, Leadership and Governance, Business Ethics, Education, Strategic Marketing, Curriculum Development and Review, Training and Assessment and Strategy. He holds the following academic and professional qualifications: Doctor of Philosophy (PhD), Dip M; MCIM, MILT, International Postgraduate diploma in Project Management, Master of Business Administration (MBA), Bachelor of Commerce [(B.Com) (Hons)] and The Maastricht School of Management Executive Program award in Management, specializing in Project Identification, Development and Management. Professor Dr. Ntayi is a certified WTO/ITC trainer in Textiles and Clothing, e-procurement, social performance management (SPM) and progress out of poverty index (PPI ), Cooperative Governance Mechanisms, SACCOs and Microfinance Governance, Institutional framing and schemas, SACCOs and Microfinance Darwinism, public administration, urban development and management and a professional case writer and developer. In 2010, Joseph Ntayi, won the second best paper award during the fourth international public procurement conference that was held in Soeul, Korea. In 2010 and 2012, Joseph received meritorious awards in recognition for his outstanding contribution to the academic research effort at Makerere University Business School. In 2013, Professor Dr. Joseph Ntayi and Dr. Sunday A. Khan won a grant from Trust Africa IDRC/CRDI to be the technical editors of the book “Opportunities and Challenges of the Ugandan Business Environment – A situational analysis. The book was published in November 2014 and was launched in Early February 2015.

Waswa Balunywa, Makerere University Business School, Uganda

Professor Juma Waswa Balunywa is a scholar in management, leadership and entrepreneurship. He is also an academic administrator, who serves as the Principal of Makerere University Business School (MUBS), a public institution of higher education in Uganda. Balunywa holds a Bachelors of Commerce degree obtained in 1979 from the University of Delhi in India. He also has a Master of Business Administration, also awarded by the same University in 1981. His Doctor of Philosophy in Entrepreneurship was awarded in 2009, by the University of Stirling, in the United Kingdom

Augustine Ahiauzu, School River State University of Science & Technology, Nigeria

Professor A Ahiauzu holds a first degree in Sociology from the University of Nigeria. Nsukka, a Master degree in Organizational Sociology and Doctorate degree in Organizational Behaviour from Birmingham: University of Aston Management Centre. His career has been fully devoted to academia. He has worked for national and international Universities as lecturer and researcher. He was the Vice - Chancellor of the Rivers State University of Science and Technology, Port Harcourt, Nigeria between 1989-1996. Currently, he is the Chairman of the Board of Directors of the International Centre for Management Research and Training based in Port Harcourt, Nigeria. He is at the moment involved in teaching and research in the field of cultures and indigenous management thought, and serves as E-AMARC Research, Training and Consulting Advisor on Indigenous Management and Development.

Gukiina, J., Ntayi, J. M., Balunywa, W., & Ahiauzu, A. (2019). Intercultural Sensitivity and Organizational Citizenship Behaviour of Uganda Hotels’ Staff. Journal of Intercultural Communication, 19(2), 1–16.

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