Journal of Intercultural Communication <p><strong><em>Summary of the Journal </em></strong><img src="" width="114" height="57" /></p> <p>Journal of Intercultural Communication (JICC) (ISSN 1404-1634) is an international, peer review, and open-access journal. The goal of the journal is to encourage scholars to publish their experimental and theoretical research and promote research but also Communication, Cultural Studies, Strategy and Management, Education, Linguistics and Language, Gender Studies, and Public Administration in the area of intercultural communication. The journal is an outgrowth of the activities of NIC – the Nordic Network for Intercultural Communication. The great interest shown in the activities of NIC has pointed to a need for more journals employing a peer review procedure within the area of intercultural communication. We hope that by starting this journal, we will be able to encourage more research, facilitate contact between interested researchers, and provide better opportunities for peer-reviewed publication.</p> <ul> <li><a href="#"><strong>Open Access</strong></a>— This means free for readers, with article processing charges (APC) paid by authors or their institutions.</li> <li><strong>Publisher</strong>: <a href="" target="_blank" rel="noopener"> ICR Publications LTD UK</a></li> </ul> <ul> <li><strong>Indexed in: </strong> <a href="" target="_blank" rel="noopener">Scopus</a>, <a href="" target="_blank" rel="noopener"></a>, <a href="">EBSCO Education Source</a>, <a href="">JGATE</a>, <a href="">IBZ Online, </a><a href="">International Bibliography of Social Sciences</a>, <a href="">Linguistic Bibliography</a></li> </ul> <ul> <li><strong style="font-family: 'Noto Sans', 'Noto Kufi Arabic', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;">Metrics</strong><span style="font-family: 'Noto Sans', 'Noto Kufi Arabic', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;">: </span><a style="background-color: #ffffff; font-family: 'Noto Sans', 'Noto Kufi Arabic', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;" href=";tip=sid&amp;clean=0" target="_blank" rel="noopener">SJR. Q2</a></li> </ul> <ul> <li> <div id="div_Revista_10" class="gtb_div_row gtb_par"> <div id="lbl_EVALUADA_EN" class="gtb_div_label"><strong>Evaluated in:</strong> <a href="">CARHUS Plus+ 2018, </a><a href="">ERIHPlus</a></div> </div> </li> </ul> <ul> <li><strong>Rapid Publication:</strong> JICC published 4 issues in a year (March, July, September, and November). Initial validation and desk review decision within 21 days of submission; acceptance to publication occurs within 90 days.</li> </ul> <ul> <li><strong>Acceptance rate (</strong>2022-12-29 — 2023-03-29<strong>):</strong> 15%</li> </ul> <ul> <li><strong>Token of appreciation:</strong> For their efforts, reviewers who provide timely peer-review reports will receive a discount on the APC of their next publication in JICC. Reviewers are strongly encouraged to endorse the journal at <a href="">publons.</a></li> </ul> <p> </p> <p><label><strong> Key:</strong></label> <img src="" width="23" height="20" /> Open access content <img src="" width="23" height="19" /> Subscribed content <img src="" width="18" /> Free content <img src="" width="18" /> Trial content</p> <p><a href="" target="_blank" rel="noopener">About this journal</a> I <a href="" target="_blank" rel="noopener">Editorial Board</a> I <a href="" target="_blank" rel="noopener">Key content</a> I <a href="" target="_blank" rel="noopener">Call for papers</a> I <a href="" target="_blank" rel="noopener">Imprint Information</a> I<a href="" target="_blank" rel="noopener"> Journal Indexing</a> </p> International Collaboration for Research & Publications en-US Journal of Intercultural Communication 1404-1634 <p><strong>Copyright / Open Access Policy: </strong>This journal provides immediate free open access to its content on the principle that making research freely available to the public supports a greater global exchange of ideas and is distributed under the terms and conditions of the Creative Commons Attribution License (CC BY). But the copyright was retained by the authors. Articles are free for personal use but are protected by copyright in the sense that they may not be used for purposes other than personal use without permission.</p> <p> </p> Reviewers’Acknowledgment Copyright (c) 2023 Editorial Office 2023-12-10 2023-12-10 23 4 10.36923/jicc.v23i4.220 Exploring Cultural Meaning Construction in Social Media: An Analysis of Liziqi's YouTube Channel <p>Hall's encoding/decoding model has been widely used in mass media, but its potential in social media studies has not been explored thoroughly. To this end, this paper aims to broaden the fundamental principles and assumptions of the model and apply them to audience engagement and interaction in constructing cultural meaning through social media. By analysing the YouTube channel of Liziqi (Vlogger), this study adopts a two-stage content analysis to investigate the possibility of textual coding frameworks and audience engagement processes in the construction of cultural narratives. The study reveals that Liziqi represents Chinese culture through various symbols and constructs a micro-narrative coding framework that influences audience perceptions. The audience interprets the content in proactive and diverse ways, resulting in four types of decoding: pleasuring, reflective, empathic, and questioning. This research expands Hall's encoding/decoding model by exploring the production and reception processes in a multicultural context, revealing a shared cultural framework between sender and receiver. This paper provides a tool for scholars to use new conceptual tools for encoding/decoding to explore the meaning dimensions of social media interaction.</p> Jingfang Li Hamedi Mohd Adnan Jiankun Gong Copyright (c) 2023 Jingfang Li, Hamedi Mohd Adnan, Jiankun Gong 2023-12-10 2023-12-10 23 4 01 12 10.36923/jicc.v23i4.237 Sustaining Intercultural Contact: Developing the Intercultural Communicative Competence of EFL Undergraduates in China <p>This article explores intercultural contact as a pathway for the development of intercultural communicative competence (ICC) among EFL undergraduates in China during the post-pandemic era. Adopting an exploratory qualitative design with self-reports and focus group interviews as instruments, the challenges faced by EFL undergraduates in intercultural communication and intercultural contact pathways for ICC development were elicited with thematic analysis via NVivo. The challenges that EFL undergraduates encounter in intercultural communication are scant English proficiency, insufficient intercultural experience, and limited intercultural practise. Direct, indirect, self-engaged, and external contact have been extracted as pathways for the development of ICC among EFL undergraduates. This study provides theoretical and empirical evidence to help researchers understand intercultural contact as a way to develop the ICC of EFL undergraduates in China. The findings of this study shed light on the development of ICC in EFL learning and authentic intercultural contexts, offering lecturers and curriculum designers reference points for constructing criteria and syllabi for intercultural English teaching.</p> Yanping Zhou Hafriza Burhanudeen Copyright (c) 2023 Yanping Zhou, Hafriza Burhanudeen 2023-12-10 2023-12-10 23 4 13 26 10.36923/jicc.v23i4.281 Organizational Ethnography Analysis: Participation of Islamic Religious Leaders in Handling Covid-19 through Integrative Communication <p>This study aims to explain the participative actions of researchers (ethnographers) in synergising culture and values between Public Relations Officers from the Bogor City Government, West Java, Indonesia, and Islamic religious leaders in handling the Covid-19 pandemic through integrated communication. The research method used is organisational ethnography to identify and find sociocultural barriers between informants (public relations officers of the Bogor government and Islamic religious leaders) with data from semi-structured interviews, centralised discussions, and participatory efforts during a mutually agreed period. The findings of the study show that the application of communication integration recommended by researchers to Bogor City Government Public Relations Officers can encourage collaboration in activities and reduce cultural barriers between them in handling the Covid-19 crisis through the use of conventional media and social media can create an accelerated life that is deliberative, healthy and optimistic during a pandemic. In particular, the precision and intensity of organisational ethnography implementation can reduce conflicts of interest among public relations officers to build a sense of identity and sustainably shared culture.</p> Nurhayani Saragih Suraya Mansur Ellys Lestari Pambayun Topikurohman Topikurohman Copyright (c) 2023 Nurhayani Saragih, Suraya Mansur, Ellys Lestari Pambayun, Topikurohman Topikurohman 2023-12-10 2023-12-10 23 4 27 40 10.36923/jicc.v23i4.163 Incorporating Islamic Values Through Arabic Redubbing of the Animated Television Series "Detective Conan" <div><strong><span lang="EN-GB">: </span></strong></div> <div><span lang="EN-US">Among the animated series that became very popular and witnessed tremendous success in the Arab world is the Japanese Detective Conan, which was first dubbed in 1998 and redubbed in 2013 to convey Islamic values. However, the re-dub did not attract wide viewership and remained infamous among the Arabic anime community. This study is an attempt to investigate the differences between the two versions with a particular emphasis on technical issues and moral and value systems and explore how viewers received the Islamic re-dub. The researchers analyzed the responses of 178 viewers to a structured open-ended questionnaire. The participants demonstrated that in the first dubbed version, the image resolution, voice clarity, and synchronization were of better quality. The content analysis showed that in the re-dub, some scenes were omitted, names were replaced with Arabic ones, and references to prohibited activities were changed to fit better into the Islamic culture. The study stresses the importance of taking viewer preferences and difficulties into account when adapting media content. The current study can be used in future adaptation attempts in related environments.</span></div> Linda S. Al-Abbas Ahmad S Haider Copyright (c) 2023 Linda S. Al-Abbas, Ahmad S Haider 2023-12-10 2023-12-10 23 4 41 56 10.36923/jicc.v23i4.186 Leader Member Exchange and Creative Idea Endorsement: The Role of Supportive and Challenging Voice <p>This study seeks to investigate why speaking out is not viewed positively in certain instances, but, at times, doing so results in both management support for the pitched proposals and improved interpersonal correlations for individuals doing so. Data was collected from two sources: employees and their supervisors of a telecommunication services organization in Indonesia. The data collected from 367 subordinates and 98 supervisors was then analyzed for simple regression and mediation with Mplus. We found that managerial response to employees’ creativity depends on the type of voice exhibited by the employees (challenging vs. supportive). We found that for employees who show their concerns with a challenging form of voice, managers are less likely to establish quality relationships (LMX) and endorse their ideas. However, when managers find employees engaged in supportive forms of voice, they will likely establish quality relationships (LMX) with them and endorse their ideas. Further, LMX mediated these relationships, but in different ways—that is, a challenging voice may be detrimental to the development of quality relationships, but managers may endorse those creative ideas; however, a supportive voice may be helpful in developing quality relationships, but it may not help in the endorsement of their creative ideas. This study contributes to the research on voice behavior by highlighting the significance of managers' assessments of reasons attributed to employees' voices.</p> Marwan Marwan Aan Komariah Dedy Achmad Kurniady Sony Muhammad Ikhsan Mangkuwinata Ahmad Kultur Hia Deni Kadarsah Copyright (c) 2023 Marwan Marwan, Aan Komariah, Dedy Achmad Kurniady, Sony Muhammad Ikhsan Mangkuwinata, Ahmad Kultur Hia, Deni Kadarsah 2023-12-10 2023-12-10 23 4 57 68 10.36923/jicc.v23i4.279 Identifying and Resolving Conflicts Using Local Wisdom: A Qualitative Study <p>For a long time, Maluku civilization has been heterogeneous. It can be seen in differences in ethnicity, beliefs, language, and culture, creating conflicts. This research intends to identify and resolve conflicts utilizing local wisdom, particularly regional language, and cultural viewpoints. It is a descriptive qualitative study that adopts an ethnolinguistic perspective to analyze data. Data was collected through participatory observation using an interview guide containing open-ended questions. Thirty participants comprised ten women and twenty men, aged 38 to 82 years; they were kings, traditional leaders, religious leaders, police, and conflict victims. Findings show that socio-cultural aspects, i.e., territorial disputes, different perspectives on culture, and youth delinquency, dominate conflicts in Maluku, Indonesia. However, using language in advice, proverbs, pela, gandong, molo, or nyelam as local wisdom can build peace. It indicates a new model for handling conflict in the regional language and culture to maintain security, continuity, and stability.</p> Jusmianti Garing Winci Firdaus Herianah Herianah Muhammad Ridwan Erniati Erniati Satwiko Budiono Tonny Donald Pariela Copyright (c) 2023 Jusmianti Garing, Winci Firdaus, Herianah Herianah, Muhammad Ridwan, Erniati Erniati, Satwiko Budiono, Tonny Donald Pariela 2023-12-10 2023-12-10 23 4 69 81 10.36923/jicc.v23i3.156 Headlines and Hegemony: Unraveling Ideological Narratives in Arab and Western Media's Portrayal of Arab Women <div><span lang="EN-US">This study investigates the ideologies and strategies used in the news discourse on Arab women. Initially, it aims to analyze the macro strategies and then highlights the micro strategies used to achieve the macro strategies proposed by van Dijk. It also identifies the ideologies of the selected newspapers regarding Arab women. Four newspapers were selected: the Washington Post, Daily Mail, Arab newspaper, and Gulf Times. The findings reveal that the selected newspapers employed four macro-strategies. It was also found that the selected newspapers employed ten micro strategies to achieve the four macro strategies. More importantly, the analysis showed that the selected newspapers had different ideologies. For instance, the ideologies of Arab newspapers include defending the stand of Arab regimes and Islam regarding women’s rights. However, the ideologies embraced by Western newspapers encompass the promotion of Arab women's advocacy for enhanced rights, urging Western authorities to impose sanctions on Arab nations that do not uphold women's rights and advocate for their governments to sever diplomatic ties with countries that fail to ensure adequate rights for women.</span></div> Bushra Sabah Azianura Hani Shaari Ashinida Aladdin Copyright (c) 2023 Bushra Sabah, Azianura Hani Shaari, Ashinida Aladdin 2023-12-10 2023-12-10 23 4 82 94 10.36923/jicc.v23i4.315 “But it’s truly aggravating and depressing”: Voicing counter-expectancy in US–Philippines service interactions <p>Intercultural competence is essential in a globalized business environment, where successful cross-border transactions rely on effective cross-cultural communication. Interactions between US customers and Filipino customer service representatives (CSR) in call centers are one example where intercultural competence is required. This study examines the use of counter-expectancy expressions in call center complaint calls by American consumers and Filipino CSRs in the insurance sector. This study used a Systemic Functional Linguistic (SFL) framework to examine the various linguistic realizations used in the dialogues, with a focus on appraisal theory. To further explore the connection between the use of business language, cultural norms, and the growth of intercultural competence, this study also considered Hofstede's cultural distinctions, as well as Hall's high-context and low-context cultures. Using a mixed approach, the present study examined 20 authentic audio recordings of complex insurance complaint calls (approximately four hours in length and containing 39,440 words). These spoken data were transcribed and analyzed for linguistic characteristics that indicated concessive expressions, for example, connectives such as “but” and “however”, and adjuncts such as “just” and “only”. The findings of this study have implications for language and cultural awareness training programs, and ultimately for enhancing intercultural communication skills in professional settings.</p> Yau Ni Wan Copyright (c) 2023 Yau Ni Wan 2023-12-10 2023-12-10 23 4 95 105 10.36923/jicc.v23i4.344 Factors Influencing the Implementation of Tourism Culture: A Case Study <p>This paper aims to find out the problems of implementing a Tourism Village by analyzing the factors that influence it. The research was conducted at the tourist attraction of Mount Limestone Hot Springs in Ciseeng District, Bogor Regency, West Java Province, which has been around for a long time but has not been able to attract tourists. The research sample consisted of 140 members of the community living around the tourism object, taken randomly. Data collection was carried out by distributing questionnaires and analyzed using the Structural Equation Model (SEM) program. The results of the study show that the implementation of tourism villages is positively influenced by factors such as tourism potential, the role of the government, the availability of infrastructure, the involvement of private industry, and community involvement. It is suggested that all factors with the strongest indicators contained therein need to be considered for the development of this tourism object. It is also necessary to develop a tourism area around this area, which is adjacent to it, in a holistically integrated manner because it has the potential for attraction to support successful tourism development.</p> Marhanani Tri Astuti Diyan Putranto Iskandar Agung Abdul Kadir Ahmad Lisa'diyah Ma'rifataini Copyright (c) 2023 Iskandar Agung, Marhanani Tri Astuti, Diyan Putranto, Abdul Kadir Ahmad, Hasbi Indra 2023-12-10 2023-12-10 23 4 106 119 10.36923/jicc.v23i3.164 Superficial Causes of AUM Theory Affect Uncertainty and Anxiety among Students in a High-Context Culture <p>International students in Malaysian universities face uncertainty and anxiety toward a multi-new culture, a must-encountered cultural shock. This study investigated the relationship between superficial causes of AUM theory and uncertainty and anxiety in a high-context culture. In this study, 388 international students from different faculties were chosen through a method called stratified random sampling, which sampled two public universities with the largest number and richest nationalities of international students. The researchers used a self-administered questionnaire to gather information from the participants, which was analyzed by AMOS and applied to the validation of theoretical construct through Structural Equation Modelling (SEM), and other statistical methods were employed to analyze the data and test seven hypotheses. The findings of the study showed that five superficial causes affect the management of uncertainty and anxiety in AUM theory. The results of this study have important implications for Malaysian public universities in terms of understanding the factors that influence uncertainty and anxiety management among students.</p> Hui Wen Sun Zhenyi Li Norliana Hashim Jen Sern Tham Rosmiza Bidin Copyright (c) 2023 hui wen sun, Zhenyi Li , Norliana Hashim, Jen Sern Tham , Rosmiza Bidin 2023-12-10 2023-12-10 23 4 120 132 10.36923/jicc.v23i4.235 Effect of Biographical Variables on Employees' Adaptation to Intercultural Communication in a University of Technology <p>Effective intercultural communication is one possible way of improving intercultural competency and ultimately assisting an organisation to achieve success. Employees from different cultural backgrounds are required to adapt and accommodate each other in intercultural communication interactions. Therefore, this article sought to establish the effects of biographical variables on employees at a university of technology. An online self-administered questionnaire was used to collect quantitative data. A total of 294 respondents completed the questionnaire. Likert items were used to obtain responses to the questions, and SPSS software was used to analyse the data. The findings showed that biographical variables such as education, age, language, race, and country of origin do not influence the adaptation to intercultural communication, competence in intercultural communication, the impact of culture on communication, recognition, and understanding of cultural differences, intercultural communication as a source of team cohesion and improvement of intercultural communication. Additionally, the findings showed that women and men perceive the above intercultural communication variables in the same way. The article advocates for the continuous enhancement of intercultural communication.</p> Maria Mushaathoni Copyright (c) 2023 Maria Mushaathoni 2023-12-10 2023-12-10 23 4 133 145 10.36923/jicc.v23i4.191 Intergroup Contact, Perceived Attitudes, and Immigrants’ Attitudes Towards Locals: The Case of Immigrants Living in Finland <p style="font-weight: 400;">Research on immigrant-host attitudes in Finland has flourished significantly over the past two decades. However, most of this research has focused on Finnish attitudes towards immigrants. Studies that examine immigrants’ perception of the type of attitudes Finns have towards immigrants and immigrants’ own attitude toward Finns are hard to come by. This study examines the relationship between intergroup contact and the perception immigrants have about the type of attitudes Finns have towards immigrants. In addition, it further explores the extent to which the perception immigrants have of Finnish attitudes towards immigrants predicts immigrants’ attitudes towards Finns. In a sample of 104 immigrants and through the use of surveys, this study finds that positive contact experiences with Finns are positively related to favorable perceptions of Finnish attitudes towards immigrants, while negative contact experiences are negatively related to favorable perceptions of Finnish attitudes towards immigrants in Finland. In addition, the perception immigrants have of Finnish attitudes towards immigrants significantly predicted immigrants’ attitudes towards Finns. Implications and recommendations for future research are also discussed.</p> Elvis Nshom Copyright (c) 2023 Elvis Nshom 2023-12-10 2023-12-10 23 4 146 154 10.36923/jicc.v23i4.140 Blended-Learning Training and Evaluation: A Qualitative Study <p>This study aims to investigate lecturers' understanding of blended learning and skills in using several platforms for blended learning-based lectures, the effectiveness of the training on blended learning to improve lecturers’ competence, and the impact of the blended-learning lectures on their students’ learning outcomes. A quantitative approach was implemented in this research. The participants involved 30 lecturers and 67 students of Jabal Ghafur University, selected by purposive sampling. Data were collected through tests and questionnaires and analysed descriptively. The results showed an increase in lecturers’ knowledge and skills in applying blended learning-based lectures. The lecturers’ and students’ responses to blended learning are also positive. This research concluded that the blended learning training in improving lecturer competence was considered effective and impacted their students’ learning outcomes. This research is hoped to be a reference and a model for teaching and learning to be adapted by universities for the blended learning model as a current learning method to support the current curriculum.</p> Bansu Irianto Ansari Junaidi Junaidi Suci Maulina Herman Herman Ilham Kamaruddin Abdul Rahman Nanda Saputra Copyright (c) 2023 Bansu Irianto Ansari, Junaidi Junaidi, Suci Maulina, Herman Herman, Ilham Kamaruddin, Abdul Rahman, Nanda Saputra 2023-12-10 2023-12-10 23 4 155 164 10.36923/jicc.v23i4.201