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Open Access Article Organizational Culture Intercultural Communication

Functions of Frequently Used Back Channels in a Corpus of Intercultural Conversations between Hong Kong Chinese (HKC) and native English Speakers (NES)

Jenny Yau-ni Wan
1-14
Abstract Views : 596
Download :285
10.36923/jicc.v18i1.755

Abstract: In conversation, two channels operate simultaneously. Yngve (1970) refers that the ‘main’ channel is that through which the speaker sends messages, whereas the ‘back’ channel, such as okay , mm is that over which the listener offers response without claiming the speakership. Back channels are particular to languages and cultures. The present study aims to examine the naturally occurring conversations between Hong Kong Chinese (HKC) and... [...] Read more

Open Access Article Intercultural Communication

“But it’s truly aggravating and depressing”: Voicing counter-expectancy in US–Philippines service interactions

Yau Ni Wan
95-105
Abstract Views : 2297
Download :727
10.36923/jicc.v23i4.344

Abstract: Intercultural competence is essential in a globalized business environment, where successful cross-border transactions rely on effective cross-cultural communication. Interactions between US customers and Filipino customer service representatives (CSR) in call centers are one example where intercultural competence is required. This study examines the use of counter-expectancy expressions in call center complaint calls by American consumers... [...] Read more

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JICC - Journal of Intercultural Communication
This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International License.
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